Monday, July 21, 2008

Can CRM Adapt To My Way Of Working

Introducing new software into any company can be disruptive and can pose a challenge for employees. They will most likely have to be trained to learn how to use the new software. But employees can feel resentful to new software, feeling that the old solution, which they understand perfectly, are good enough. This can mean that they do not cooperate fully, which in turn can lead to a less than fully successful training experience for the company.

It has to be said that this is indeed true of CRM software as much as it is of any other type of software. But one provider has come up with a solution that can change all that. The Microsoft Dynamics CRM 3.0 software package works with you--not against you.It works in the same way that you do, learning and adapting. It works in the same way that your employees do, which of course, should be the way that your business as a whole does.

How can it achieve this level of synchronization? Does your business currently use the modules within Microsoft Office, as well as Microsoft Outlook? If it does, then Microsoft Dynamics CRM 3.0 will seamlessly and invisibly slot into your existing systems--your way of working--without requiring any major changes, or major re-training of your employees.

Will this make your employees happier? It most likely will. They will realize that their cherished work habits are not about to be abandoned for something new and shiny--and unproven. They will be much more likely to be behind the introduction, thereby giving it their silent approval, which in turn will mean a much greater and speedier success for the company as a whole.

Customization lies at the heart of Microsoft Dynamics CRM 3.0 secret of success. The program can be customized so easily to fit into your company's standardized style of documentation. This is how it will fit in seamlessly and invisibly. Other CRM solutions have suffered from implementation failure simply because they failed to make integration and easy and seamless maneuver. This leads to change resistance, which in turn leads to disaster. At this point it would be easy for any manager to conclude erroneously that CRM "doesn't work."

Because Microsoft Dynamics CRM 3.0 makes full use of existing and proven industry platforms, it starts out with a significant head start. Employees who already use Word, Excel and Access, as well as Outlook, will have little resistance to a new program that integrates fully with these known and proven entities. They will realize that the introduction of such software will not make their working lives more difficult, but will enhance it, making their working lives so much easier.

The automation possible with Microsoft Dynamics CRM 3.0 will most likely amaze them if they were previously unaware that such possibilities existed. Mass email broadcast, customer analysis with meaningful reports--all so easy and so useful. Tracking customers and each customer's requirements is essential to meaningful customer relationship management. It becomes almost comically simple when you employ Microsoft Dynamics CRM 3.0 to do the job.

Syed Ali, is the lead CRM consultant for a Toronto based company. His company offers, Microsoft CRM Software Syed can be reached at Tel : (905) 815- 1995 ext 22, email

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